To maximise the security of your assets, we process all withdrawals—both to bank accounts and to external crypto wallets—manually in a single daily batch.
Processing Schedule
Weekdays: Withdrawals are processed at 15:30 SAST.
Weekends & Public Holidays: No withdrawals are processed. Requests are queued for the next business day.
⚠️ To ensure that your withdrawal is processed on the same day, make sure to submit your withdrawal request before 14:00 SAST.
How This Process Protects You
Our manual, once-a-day process is a deliberate security feature designed to keep your account safe. We prioritise security over speed for outgoing funds.
This system creates a vital safety window between when a withdrawal is requested and when the funds are sent.
It gives you time to act: When a withdrawal is requested, you are notified. If you don’t recognise the transaction, this delay gives you crucial time to contact us and have it stopped.
It prevents instant theft: If your account were ever compromised, this process is our most effective tool to prevent a thief from draining your funds instantly.
It adds human oversight: Every withdrawal is reviewed by a member of our team, adding a critical layer of human intelligence to detect and flag suspicious activity.