If the incorrect deposit reference was used, we will need to wait for the funds to clear into our bank account. However, please reach out to our Support Team once you realise the error and provide us with the original proof of payment for us to trace your deposit.
You can reach out to our Support Team directly via email at support@altify.app or send a message using our on-site web messenger or through the Profile section on the mobile app.
What do I do if I used the incorrect reference number for my deposit?
Joe