There are a few common reasons why you might be unable to withdraw your funds.
You're Below the Minimum Withdrawal Amount
To see our minimum limits for bank withdrawals, please view this article.
To see our minimum limits for cryptocurrency withdrawals, please view this article.
You're Holding Unwithdrawable Assets
Before you can withdraw your money to a bank account, you must first sell your current holdings into a withdrawable asset.
Depending on your jurisdiction, we can process withdrawals across multiple currencies:
US dollars (USD)
Pounds sterling (GBP)
Euros (EUR)
South African rands (ZAR)
Bitcoin (BTC)
USD Tether (USDT)
USD Coin (USDC)
For a step-by-step guide on how to sell out of your investments, please see this article.
ℹ️ Some assets, like the Private Credit Legal Finance (ALFI) token, may have specific lock-up periods before they can be sold.
Your Assets Are Reserved
If you see an "n" at the end of an asset name in your portfolio (for example, "BTCn"), these assets are currently reserved and are not available for withdrawal.