Ali is Altify's AI assistant, designed to provide you with instant support. When you reach out via our in-app or web messenger, Ali will be your first point of contact. If you'd prefer to speak with a member of our team, you can request to be connected within seconds.
How Ali Helps You
Ali is available 24/7 through our mobile app, web platform, and website. Ali can provide immediate answers to most queries, including:
Explaining how a Crypto Bundle works.
Providing details on the ALFI private credit note.
Guiding you through the Altify Rewards programme.
Providing instructions on how to reset your 2FA.
Guiding you on how to reset your password.
By using Ali, you get immediate support at any time, without needing to wait for a member of our team.
At the moment, Ali isn't able to provide account- or portfolio-specific information, but this is something we'll be rolling out in the near future.
When to Speak with a Human
While Ali can handle most queries, certain tasks require the oversight of our human support team. These include:
Resetting your two-factor authentication (2FA) if you’ve lost access to your authentication device.
Updating contact details on your account.
Generating account statements for tax purposes.
Any direct enquiries regarding specific account transactions.
If Ali can't resolve your query, or if you need help with any of the above, simply request to speak with a member of our team directly within the chat.
How to Start a Conversation with Ali
You can reach Ali through our messaging channels.
On the Altify Mobile App
Open the Altify mobile app.
Tap on Settings.
Tap Support & Customer Support, then New Conversation.
On the Web Platform
Visit our website.
Click the chat icon in the bottom right corner of your screen.
Start messaging.
ℹ️ To get the best results, keep your questions to Ali clear and concise.