We offer two primary ways to get in touch: our in-app or web messenger, and our support email. You can also reach us via direct message on Facebook, X, and LinkedIn.
In-App and Web Messenger
For the fastest response, we recommend using our messaging service. Ali, our AI assistant, provides instant clarity on most topics, including market explanations, setting up a Recurring Buy, or resetting your password.
If Ali can’t answer your question, you can request to speak with a member of our team.
Where Can I Find the In-App and Web Messenger?
In-App Messenger
Open the Altify mobile app
Tap on Settings
Tap Support & Customer Support, then New Conversation
Web Messenger
Visit our website
Click the chat icon in the bottom right corner of your screen
Start messaging
Email
If you'd prefer to contact us by email, you can reach our team at support@altify.app.
ℹ️ While you can send us a message or email at any time, our human support team responds to queries during business hours: Monday to Friday, 08:30 to 17:30.