What do I do if I added the incorrect reference number for my deposit?

If the incorrect deposit reference was used, we will need to wait for the funds to clear into our bank account. However, you can reach out to our Support Team once you realise the error and provide us with the original proof of payment for us to trace your deposit.

Reach out to our Support Team via email at support@altify.app, or send us a message via our on-site web messenger or from the Profile section of the mobile app.

Updated on: 05/12/2023