What do I do if my deposit isn't reflecting in my portfolio?
Depending on the type of transfer you made, regular payments can take some time to reflect due to interbank transfer delays, which we do not have any control over.
If an immediate or instant payment was created, it will reflect usually within a few minutes but may take up to two hours. If your deposit hasn’t reflected, you can reach out to our Support Team via email at support@altify.app, or send us a message via our on-site web messenger or from the Profile section of theFew readersWhat do I do if I added the incorrect reference number for my deposit?
If the incorrect deposit reference was used, we will need to wait for the funds to clear into our bank account. However, you can reach out to our Support Team once you realise the error and provide us with the original proof of payment for us to trace your deposit.
Reach out to our Support Team via email at support@altify.app, or send us a message via our on-site web messenger or from the Profile section of the mobile app.Few readersCan I use someone else’s bank account to make a deposit into my account?
Altify explicitly prohibits 3rd party EFT payments from someone else's bank account or crypto wallet. All deposits must be made from a bank account in the name of the Altify account owner or from a wallet that only the Altify account holder controls.Few readersHow do I deposit money to my Altify account?
How to deposit on the Altify app:
Go to the product you would like to invest in and tap Deposit.
Select whether you’d like to make a bank deposit or crypto deposit.
Use the slider or your keypad to enter your deposit amount.
Review the details and confirm your deposit.
How to invest on the Altify website:
Go to the product you would like to invest in and click Deposit.
Select whether you’d like to make a bank deposit or crypto deposit.
Enter your deposit amount.
RevieSome readersWhat currencies do you currently accept on the Altify platform?
We currently accept South African rands (ZAR), US dollars (USD), Pound sterling (GBP), euros (EUR) Bitcoin (BTC), USD Tether (USDT), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC) and USD Coin (USDC).
Please note that we convert all USD Coin (USDC) deposits to USD Tether (USDT) when received.Few readersWhich coins do you accept on the Altify platform?
We accept Bitcoin (BTC), Tether (USDT), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC) and USD Coin.
Please note that we convert all USD Coin (USDC) deposits to USD Tether (USDT) when received.Few readersHow long does it take for a deposit to reflect in my account?
Deposit times vary based on what you are depositing. Bank deposits can take 2-5 days depending on which bank you are sending from as well as the location of the bank. Crypto deposits usually reflect within an hour, but can take longer. If you have made a deposit that is not reflecting after 5 days for a bank deposit, or 6 hours for a crypto deposit, please feel free to reach out to our Support Team via email at support@altify.app, or send us a message via our on-site web meFew readersWhat is a valid proof of payment document?
A valid proof of payment (PoP) should reflect:
Official bank-issued proof of payment (PoP)
Your full legal name and surname as it appears in your Altify account
The amount you are depositing
Your unique Altify deposit reference number
Please note that we do not accept receipts, email screenshots, written letters or receipts, or mobile screenshots unless a screenshot of the document meets the requirements described above.Few readersWhat is the minimum deposit amount?
The minimum amount of fiat currency that can be deposited at any point depends on the type of currency that you’re depositing:
US Dollars (USD) - $50.00
Euros (EUR) - €5.00
Pound Sterling (GBP) - £50.00
South African Rands (ZAR) - R100.00Few readersDoes Altify charge any deposit fees?
Altify does not generate revenue from deposits, but certain types of deposits may incur small fees. These fees are generally network related and are required by our banking and payments partners to facilitate your payments.
Bank deposits:
US dollars (USD) - 0.50% fee with a minimum charge of $15.00 and maximum charge of $50.00
Euros (EUR) - No deposit fees
Pound sterling (GBP) - No deposit fees
South African rands (ZAR) - No deposit fees
Crypto deposits may incur network fees dependingFew readers