How do I sign up for an Altify account?
Signing up for an Altify account is a breeze!
Just follow these steps:
Download the Altify app from either the Google Play or the Apple App stores.
Tap 'Create free account' to get started.
Next, you'll need to enter your email address. You'll receive an email from us to verify your email address —click the link in the email to verify.
You'll also be asked to enter your mobile number.Few readersWhy can't I sign up with my email address?
If you are having issues with signing up with your email address please contact our Support Team via email at support@altify.app, or send us a message via our on-site web messenger or from the Profile section of the mobile app.Few readersHow do I contact Altify?
For any questions or concerns, you're welcome to contact our Support Team via email at support@altify.app, or send us a message via our on-site web messenger or from the Profile section of the mobile app. Alternatively, you can send us a message using our on-site web messenger. If you’re using our mobile app, you can reach our Support Team by navigating to your Profile, then tapping on “Contact customer support”. This will launch a browser window with our on-site web messenSome readersHow do I create a password?
When you sign up for an account, you'll be prompted to create a password. When creating your account password, keep in mind the following guidelines to enhance security:
Minimum Length: Ensure your password consists of at least eight characters.
Diverse Elements: Include at least one uppercase letter, one lowercase letter, and one number in your password.
To help protect your account, consider the following tips to ensure your password is strong and unique:
Avoid Common Elements: RefraiFew readersDoes Altify accept corporate customers?
Altify warmly welcomes corporate customers. Here's a straightforward guide to get your corporate account up and running:
Identify a representative from your company who can sign up with their company email address and verify themselves through the standard Altify sign-up process.
From this same email address, send a request to our Support Team email at support@altify.app, requesting to upgrade the personal account to a corporate one.
To successfully upgrade to a corSome readersHow do I update my account information?
Once you have submitted your personal information for verification, you cannot change these details manually.
If you would like to change your phone number, email address, reset your two-factor authentication or update any other personal information on your account, please reach out to our Support Team via email at support@altify.app, or send us a message via our on-site web messenger or from the Profile section of the mobile app.Few readersHow do I reset my password?
To reset your Altify password, follow these steps:
Navigate to the login page on the website or via the app, and select "Change Password".
You’ll need to enter your current password
You will receive an email with a link. Click on this link in the email to proceed to the password reset screen.
Choose a new password that meets our password requirements and confirm it.Few readersHow do I change my password?
If you’ve forgotten your password, don’t worry it happens to the best of us! You can easily reset your password by following the steps below.
On the login screen of the Altify app or web app, click on 'Forgot Password'
Enter the email address you used to create your account.
You'll receive an email with a link to reset your password. Make sure to check your spam folder if you don't see it in your inbox within five minutes of requesting the email.
Follow the prompts to create a new password andFew readersWhy do I need a passcode on the Altify mobile app?
The passcode on the Altify mobile app is used as an added layer of security to ensure that you, and no one else can access your account.
If your device has biometric authentication such as facial recognition, you'll be able to use that to unlock your app instead. However, if not, you'll be able to use your passcode to unlock your app while you are logged in.Few readersHow do I reset my app passcode?
Forgot your passcode? No problem! Simply log out of your account from the passcode screen, and log back in using your login credentials. You can do with in the following way:
Tap "Need help?"
Tap "Logout”Few readersCan I create multiple accounts?
You can create up to two accounts with Altify. One being your personal account and the second an optional corporate account for your business.
Altify does not offer more than 1 account per individual or corporate entity at this time.Few readersCan you create an account for a minor or child?
A person younger than 18 years of age (a minor) can not open an account on their own. To do so they need a parent or legal guardian to open the account on their behalf.
The parent/legal guardian opening the minor account must have their own verified Altify account in order to do so. If they don’t have one, they can register for a new one on the Google Play or the Apple App stores.
Once the legal guarFew readersDoes Altify accept customers from all over the world?
Yes, Altify accepts international customers from nearly all countries around the world.
We regretfully cannot serve customers from any country on an international sanctions list nor are we able to provide our services in some countries where the cryptocurrency regulatory environment is restrictive.
We are currently unable to serve the residents of the following countries:
Afghanistan
Belarus
Bosnia and Herzegovina
Burundi
Cambodia
Cuba
Democratic Republic of the Congo
Iran
IFew readersCan I change the currency of my Altify account?
No, unfortunately you can’t change your account currency just yet. Your account currency is determined based on the jurisdiction you sign up from. This is something we’re actively working on.Few readersHow do I delete my Altify account?
If you'd like to close your account, let us know by contacting our Support Team. Alternatively, you can initiate this process via your app by navigating to your Profile, then tapping on “Security”. Here, you’ll see an option to delete your Altify account.Some readers