Articles on: Sign Up

How do I change my password?

If you’ve forgotten your password, don’t worry it happens to the best of us! You can easily reset your password by following the steps below.

On the login screen of the Altify app or web app, click on 'Forgot Password'
Enter the email address you used to create your account.
You'll receive an email with a link to reset your password. Make sure to check your spam folder if you don't see it in your inbox within five minutes of requesting the email.
Follow the prompts to create a new password and you’re done!

If you're still having trouble, feel free to reach out to our Support Team for assistance. You can email us at, or send us a message via our on-site web messenger or from the Profile section of the mobile app. We're always here to help!

Please bear in mind that support response times may be slightly delayed during weekends and national holidays. We appreciate your patience and assure you that we're committed to helping you regain access to your account as quickly as possible.

Updated on: 05/12/2023

Was this article helpful?

Share your feedback


Thank you!