How do I make my Altify account more secure?
Altify will keep your cryptocurrency safe, but only you can protect your account from being accessed by intruders. That’s why we created this list of good practices to help you keep your account safe.
Passwords
It’s extremely important that you use a strong password. Not only must your Altify password be strong - it must also be unique.
If you’re using the same password on your Altify account as your email or your social media accounts, then you’re basically betting the keys to your AltifyFew readersHow do I know an email really is from Altify?
Always check the header of emails you receive. All official emails sent from Altify are sent from a mail address that only ends with @altifyinvest.com. Please pay special attention to ensure that the domain or characters have not been changed, e.g. @altify.com or @altlfyinvest.com would not be legitimate as the “i” is substituted by an “l”.Few readersIf I detect anything suspicious, where shall I report it?
If you detect any suspicious activity on your account, please get in touch with our dedicated Support Team directly via email at support@altify.app or send a message using our on-site web messenger or through the ‘Profile’ section on the mobile app.Few readersWhat is phishing and how can I avoid being phished?
Phishing is a fraudulent attempt, usually made through email, to steal your personal information. The hackers usually attack people to steal their information such as passwords, ID and details of credit cards which can then be used to withdraw the money from their account or to blackmail the owners.
The best way to protect yourself from phishing is to learn how to recognise a phish and prevent yourself from getting caught in the phish net.
If you aren’t 100% certain of the sender’s authenticitSome readersHow do I avoid cryptocurrency scams?
At Altify, we want to educate the community not only about finance and wealth management but also about safety and other topics relevant to you. Here are a few tips that should help you to avoid getting scammed.
When contacted by a person or a business institution over the phone, by email, or on a social platform, always consider the possibility that it may be a scam. Be sceptical and do not take offers at face value.
How to protect yourself from scams?
Don’t click on links in emails from aFew readersHow do I report phishing sites?
To make Web browsing and your experience in Crypto World secure, the users and communities on the Internet should work together to create the best and the most safe environment. This is mostly achieved by reporting the scams.
Hopefully, you will not face any phishing but it’s still useful to know how you can prevent any possible scams online.
First of all, there is CryptoScamDB where you can report the suspicious domain or crypto address which will then be checked,Few readersWhat does cold storage mean?
Cold storage is a process whereby your cryptocurrencies are stored securely offline, thus reducing the threat from hackers. For more information about how we handle security, please visit our Security page.Few readersHow are my crypto assets stored?
Altify stores your assets in a number of locations based on the asset or balance. Assets are stored in a combination of cold storage, hot wallets, multi-sig wallets and exchange accounts.Few readersHow do I change or erase my personal information stored on the Altify Platform?
You reserve the right to change or erase the personal information we collect on our Platform. In order to do this, email our Support Team email at support@altify.app, or send us a message via our on-site web messenger or from the Profile section of the mobile app. We will ensure this is done in accordance with GDPR, POPI or in compliance with your local regulations.Few readersHow do I enable OTP on my Altify account?
OTP stands for "One-Time Passcode". It is a unique and temporary password that is generated for a single use and typically has a short validity period.
How to enable OTP on the Altify app:
Go to your Profile and tap Security.
Select Enable OTP.
Enter your mobile number.
Confirm the number is correct and tap Send OTP to receive the code via SMS.
Enter the code.
Your account is now protected.
How to enable OTP on the Altify website:
Go to your Profile and click Enable nextFew readers